Phosclear – Return Policy
At Phosclear, a subsidiary of M2 Polymer, Inc., we are committed to delivering products in excellent condition. In the rare event that your order arrives damaged, we will replace it at no additional cost.
Eligibility for Returns
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Returns are accepted only if the product is damaged upon delivery.
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You must notify us of the damage within 7 days of receiving your order.
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Please provide clear photographs of the damaged product and packaging when submitting your claim.
Return Instructions
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Once your return is approved, you must ship the damaged product back to us at the address below:
Phosclear – Returns
PO Box 365
West Dundee, Illinois 60118
United States
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Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method.
Replacements
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After we receive and verify the damaged product, we will ship you a replacement of the same item at no additional cost.
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We do not offer refunds for returned products.
- Your replacement will be shipped to you in 5 working days.
Contact Us
For assistance or to initiate a return, please contact our customer service team at info@m2polymer.com.